What type of questions should instructors avoid in initial customer interactions?

Instructors should avoid leading questions during initial customer interactions because these types of questions can inadvertently guide or manipulate the response of the person being questioned. Leading questions often suggest a particular answer or convey a bias, which can compromise the authenticity of the interaction.

By not using leading questions, instructors allow for more open and genuine dialogue, which is essential for understanding the customer's needs and preferences. This approach fosters trust and encourages customers to express their thoughts and feelings freely, offering the instructor valuable insights that can enhance the overall experience.

Open-ended questions invite elaboration and detailed responses, which can be beneficial in gathering information. Close-ended questions can provide specific answers but may limit the depth of responses. Clarifying questions help ensure understanding but are typically utilized after an initial dialogue has taken place. In contrast, leading questions may close off honest communication and stifle the opportunity for meaningful engagement.